Shipping policy

At RED DOG GLASS STUDIO, I am committed to processing all orders as quickly as possible. Due to the fact that many items are handmade to order, please allow up to 14-21 business days for items to be shipped.  Any large custom orders will be dependent upon diversity of work.  If for any reason there is a delay in processing your order and/or shipping, the Customer will be directly notified.

SHIPPING DOMESTIC - All shipping is fulfilled through Canada Post. Shipping rates are based on Canada Post rates for size and weight and for tracked shipping. All shipping charges is the responsibility of the Customer.

USA

Delivery and customs
Orders ship from Canada through Canada Post. Delivery times can vary, especially when a US parcel passes through customs. We’ll provide tracking information when your order ships.

US orders are shipped Delivered Duty Paid (DDP). Applicable import duties and taxes are calculated and charged at checkout for US orders, so you should not be asked to pay those charges upon delivery.

 ALL OTHER INTERNATIONAL SHIPPING OUTSIDE OF THE USA -

All international shipping is fulfilled through Canada Post on our end and then transfers over to your Countries Federal Postal Service. The rates are based on Canada Post rates for tracked shipping.

RED DOG GLASS STUDIO is not responsible for lost or stolen packages. Please ensure you double check your shipping address before placing your order.  Red Dog Glass Studio is not responsible for undelivered packages due to incorrect address information.

Red Dog Glass Studio is not responsible for any custom fees involved with the delivery of packages for International orders.

Shipping address
You can ship to an address different from your billing address at checkout. Please check it carefully before placing your order. If you notice an error, contact us as soon as possible so we can try to help before it ships.